Orthodontics involves a long path, several appointments and often a family decision. Intake explains the first steps, organizes the consultation and keeps continuity without becoming a medical adviser.
Meta Business Partner
In a large dental clinic in Casablanca, more than 100 WhatsApp conversations arrived each day. After a SOP analysis, a migration to the official API with coexistence, and qualification with human handover, fewer than nine conversations a day needed the team. The 24-hour suspensions observed before did not recur. This case took place in Casablanca; for Orthodontists, we adapt the method to each clinic’s real process and results can vary.
This case took place in a dental clinic in Casablanca, not a standalone orthodontic practice. Orthodontics can reuse the method — SOPs, qualification, limits — not the observed volumes.
Read the full Casablanca case study →The agent can manage appointments, approved fees, validated explanations and practical information. It transfers emergencies according to the clinic’s procedure, requests for private documents, and any situation that needs a clinical decision. It does not diagnose, prescribe or replace health professionals.
We do not start by installing a generic chatbot. We first map requests, authorized information, qualification questions, medical limits and the clinic’s escalation rules. The agent is then tested on those scenarios until the team considers it respects its procedures. If SOPs do not exist and the practice does not want to help define them, we prefer not to deploy.
Explain the first step and book according to clinic rules.
Reduce missed appointments on a long treatment path.
Speed human handover with the context already collected.
Connect content and campaigns to actual consultations.
Requests cover age, aligners, braces, duration, financing or a broken appliance. The system classifies the request and speeds transfer when an appliance problem is reported.
We reduce scattered exchanges before consultation and forgotten appointments. Treatment pages and campaigns are then linked to consultations obtained.
The agent does not give an orthodontic diagnosis or a treatment duration. Clinical decisions stay with the practitioner.
Method designed by Mohamed Amine Saada, co-founder and AI Engineer at Forteuno Web.
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