A dental clinic receives very different requests: urgency, check-up, implant, orthodontics, aesthetics or a price question. We connect intake, calendar and follow-up so every message gets a clear next step.
Meta Business Partner
This video is a simulation with fictional data. It illustrates the product’s language behaviour, not a real patient conversation.
In a large dental clinic in Casablanca, more than 100 WhatsApp conversations arrived each day. After a SOP analysis, a migration to the official API with coexistence, and qualification with human handover, fewer than nine conversations a day needed the team. The 24-hour suspensions observed before did not recur. This case took place in Casablanca; for Dentists, we adapt the method to each clinic’s real process and results can vary.
This case took place in a dental clinic. It describes a WhatsApp intake method, not a clinical result.
Read the full Casablanca case study →The agent can manage appointments, approved fees, validated explanations and practical information. It transfers emergencies according to the clinic’s procedure, requests for private documents, and any situation that needs a clinical decision. It does not diagnose, prescribe or replace health professionals.
We do not start by installing a generic chatbot. We first map requests, authorized information, qualification questions, medical limits and the clinic’s escalation rules. The agent is then tested on those scenarios until the team considers it respects its procedures. If SOPs do not exist and the practice does not want to help define them, we prefer not to deploy.
Understand the reason, reply within the authorized scope and transfer clinical situations.
Offer authorized slots, confirm and follow up according to clinic rules.
Qualify implant, veneers, aligners or whitening without promising a medical result.
Connect site, local pages, Meta campaigns and lead source to follow-up.
The system distinguishes an administrative request from a clinical question, keeps context when the assistant takes over, and follows patients who asked for a quote or a consultation without confirming.
We start with conversations and appointments already being lost. Once the path is reliable, the website, local SEO, Meta campaigns and the smile simulator feed the same system.
The agent does not diagnose, prescribe or replace the dentist. Emergencies, pain, complications and treatment decisions go to the team.
Method designed by Mohamed Amine Saada, co-founder and AI Engineer at Forteuno Web.
Forteuno Web works remotely. These links indicate service areas, not physical agencies.