Dermatology mixes administrative questions, aesthetic requests and situations that need a person quickly. The agent organizes intake without interpreting a lesion or a treatment.
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The agent can manage appointments, approved fees, validated explanations and practical information. It transfers emergencies according to the clinic’s procedure, requests for private documents, and any situation that needs a clinical decision. It does not diagnose, prescribe or replace health professionals.
We do not start by installing a generic chatbot. We first map requests, authorized information, qualification questions, medical limits and the clinic’s escalation rules. The agent is then tested on those scenarios until the team considers it respects its procedures. If SOPs do not exist and the practice does not want to help define them, we prefer not to deploy.
Hours, location and procedures.
Offer a slot and transfer exceptions.
Speed human handover.
A clear page for each real service.
Patients may send photos or describe symptoms. The system does not turn that into a diagnosis; it collects the authorized information and transfers.
The gain is a clear calendar, reliable confirmations and fewer calls. The website makes real services and hours easy to find.
The system does not triage medically, diagnose or advise a medicine.
Method designed by Mohamed Amine Saada, co-founder and AI Engineer at Forteuno Web.
Forteuno Web works remotely. These links indicate service areas, not physical agencies.